The Urban Pain Institute is currently offering telehealth options for many patients.  We were one of the first medical practices offering this opportunity by the middle of March 2020 due to the COVID-19 pandemic.  While it has not been a substitute for a comprehensive hands-on physical examination by a specialist physician, it has become an invaluable tool in treating patients. Many of our remote Alaska patients are now able to be followed more closely.

We take our telehealth visits seriously and expect patients do the same, treating this time the same as if were a visit in our clinic.

Telehealth requirements:

  • Our staff will make a decision when telehealth is appropriate.
  • Due to HIPAA requirements for patient privacy, you must be in a private, not public location (i.e. the company truck with coworker present is not an acceptable location).
  • Especially for initial consultations, an indoor room is required.  We need to be able to see the area of concern and may ask you to move about or do other maneuvers. 
    • If you are using a portable device such as a phone, a family member may be needed to hold the device at times.
  • You need to be in a location where you have adequate reception or bandwith.
    • Our staff if happy to work with you well ahead of your office visit to work out technical issues of telehealth.
    • If an appointment is cancelled or cut short because of reception failure or poor bandwith you may subject to missed appointment fees.